When I arrived to drop off my vehicle it was nice being treated as a valued customer even if this the first time being seen. The people here are very customer oriented and the service is great. The collision & body shop did an awesome job repairing my vehicle and went above and beyond to make it look better than it was. They handled all paperwork with our insurance company and ensured we got our vehicle back in record time. We are forever grateful and we will be repeat customers in the future.

I brought my Toyota Tacoma into the collision center for repairs upon a recommendation from a friend of mine. The truck had a tree fall on it while driving so it needed quite a bit of work. The estimator Michael and manager Brian were very easy to deal with in communications about the repair. The customer service rep who called was very friendly and helpful as well, I am forgetting her name though. I was very pleased with the speed of the repair even with some small parts delays that were completely out of their control. The truck looks new and I couldn't be happier with the experience. Bring your vehicle to Brian and his team, you'll be glad you did.

Awesome car care, friendly staff

The worst Experience Loyalty Collision actually refused to give me my car back and had someone who was on the insurance policy, but not the legal owner of the car sign off on having it totaled. They than refused to release the car back to me so I could have it back in my possession, and get a second opinion elsewhere. The worst experience, I am out of a car and No Reimbursement received from Select Auto insurance not even an official letter that Select insurance said the car was totaled, was not going to release it back to me, and that they are going to pay us for the car . I cannot go to the Toyota parking lot and take any vehicle off the lot without giving them any kind of agreement to pay, cash, financing, a check or a promise to pay because I would get charged with theft . Nevertheless , that’s what Toyota Loyalth Collission did with my car. it’s sitting on their lot right now and I the legal owner cannot even go and pick it up. I have to consult a lawyer now.

Definitely needs better timetables on service completion

Really great overall job on the repair, looks absolutely perfect. They matched the paint beautifully. They kept me updated and communication was great. Relatively fast 10/21-11/14 is how long my car was there.

My vehicles will never touch their parking lot again. It’s been almost 2 weeks to fix something minor. If you don’t want to be waiting for your vehicle forever don’t take it there.Customer service will blow you off as well.

I brought my car to Loyalty Collision to have them repair damage from my car being "keyed". They did great work and my vehicle looks brand new, as if nothing ever happened. Communication from the business could have been better, but overall I am pleased.

Great service. They keep me informed of the progress as they worked on my car every step of the way. I highly recommend them.

Location via GPS threw me off by 1 traffic light, but the work done on our vehicle was impeccable.

Loyalty Collision

Good 👍

Very courteous and professional staff. Kept me informed via email during repair process.

Nice professional staff and knowledgeable

They do great work but their lousy at communication

I stopped by Loyalty Collision to see if someone call look at a place on passenger side door where someone scraped it. Michael came out to look at it and sprayed something on it and it look so much better. I appreciate him taking time to help me.

Worst experience of my life. No one ever answers the phone. Was told it would be ready one day so I take off to pick it up to find out it's not ready and that they messed up the computer in the vehicle and have to sent it to the dealership for more work. It was a brand new vehicle from the dealership and I haven't even made my first payment yet. Nothing was wrong with the computer when I dropped it off. Have had it for 3 weeks for minor damage as shown and now has to do to the dealership for another 2 weeks or more. Do not recommend. Got notification from my insurance company that the work was completed that afternoon when it definitely was not. They just wanted to get paid. Had to call the insurance company to inform they it was not done so they didn't get paid until I receive my vehicle back. Even considered transferring it to some one else. Worst experience ever.

Very helpful

I been going to them for years now, all of sudden my last visit with my vehicle they wanted to switch my car battery out for an old one and now they won't replace it cause it's been over 4 months. They just lost me as a customer

Is very courteous and helpful. Accommodating.

I am currently sitting waiting on a state inspection. First time I've ever experienced this much rudeness here. Different person working the desk than usual.

Nice building ,they 'seem' to be professional. But what's up with the customer service? Walk in and I get ignored for about 10 minutes with the lady right in front of me. 😆

Really difficult people to work with that never pick up the phone and overcharge you for the services. Even for work that they screwed up, they give you a hard time to actually try and get them to fix their own stuff. Really regret taking my car here when they don’t care about quality customer service or working with you. Edit- also kept my car for three months and gave me a hard time about working with insurance and getting a rental car.

I was rear ended on 95 in September. Brought my car to LOYALTY COLLISION. They had it a MONTH before making the final determination that it was totaled. Yesterday I went to collect the rest of my belongings from my totaled car. I asked for my car. The person behind the desk gave me the key and told me to press the panic button and walk around their lot in the rain to find my car. I said "but I have no idea where it is". The desk person said "neither do we". "WHAT!!!!!". I said "someone who works here needs to find my car". They did in like 5 minutes. Just posting this to express the terrible customer service at LOYALTY COLLISION. The employees there are disrespectful and unprofessional. There were other things that happened there during my 4 visits but yesterday was the topper. Got attitude from the girl Angel at front desk from day 1

Trash in the paint missing body part had my car there for a month that's why I won't take it back cuz they may keep it another month cost me a lot of extra money for car rental I had a very bad experience with them was told my car battery went bad a year old car that means a year old battery so I spent almost $300 for a battery and it turned out that it was the battery in the key that went bad and the smell of cigarettes was left in my car all this is caused by a beaver running out in the road people beware of this place do yourself a favor and take your car somewhere else you'll probably get better job done from a backyard body shop

Took great care of us after my wife's car was totaled by a man that had no license and no insurance. I've heard from others that loyalty is really good.

Very rude and commutation sucks highly do not recommend this place to anyone. Have parts before u tell someone to bring their car in and let it sit there for a month worst service ever

Worst mistake I made this year. Every time I go in, I encounter problems. Last time in, I came out with a damaged bumper and metal shavings on the driver's side floor. In my opinion, they are VERY unprofessional.

Awful experience

Very unprofessional. Brought my vehicle in on 4/25/24 for an auto accident, and didn’t get it back until the end of May. Didn’t update me or my mother the whole time throughout them keeping my vehicle. Had to call into the shop every other day to get bad news about my car. Really blunt and nonchalant and didn’t even car about my car. Once I got my car back it had no gas in it, 0 miles, and I heard a weird knocking as soon as I left the dealership. Only reason I didn’t bring it back immediately is because I needed my car, they had it for a whole month prior. Upon driving my car for a few days I heard a weird knocking noise from my engine and also the check engine light was flicking on and off. When the engine light is on my “engine power is reduced.” Had to take the car back this Friday, the 26th because they told me I have a lifetime warranty from when they initially fixed it. Now their saying that the engine light being on isn’t there issue, which is a lie because ever since I received my car it hasn’t been worked on since. Now we’re waiting to see how my vehicle will get fixed. Very unprofessional and unpleasant business on Loyalty’s end.

Great to work with. Staff is wonderful.

Shawn was amazing! Shelby too! They both kept me in the loop all the time with my car repair. I was very pleased and would 100% recommend this company! They are both assets to your company. I also loved their great personalities and amazing work ethics.

Even though you fI did not have my car repaired there, Their staff was prompt and easy to work with with my accident happen outside their shop

They did an excellent job on my Outlander. They blended in the paint. My car looks brand new!! 5 Stars!!

My Toyota RAV4 was brought to the collision center to have paintwork done for a Toyota paint recall. After it was seen and the problem diagnosed, I had to wait 3 months for the next opening for drop-off. I was told it would take it took approximately 2 weeks and was authorized by Toyota a free rental car for 10 days. Since the drop off date was 3 days before I was traveling for 2 weeks, I told them I would not take the rental car yet but would pick it up if there was a delay, which she said she would note in my chart and told me I could drop in any time to pick it up. About a week after drop off, I received two messages from Shelby informing me of my car's progress and told to text or call with questions. I texted back and did not receive any update until I reached back out again nearly a week later. I was told by Shelby that the estimator would reach out to me with a more detailed description of where my car was at in the process and an estimated pick up date, as she could not give one at that time. During the third week, I still had not received any additional update and had to call 2 additional times, and was consistently told my car was 'finished, but in detailing' and can't be released until it goes through 'any necessary checks and calibrations'. After waiting another few days, I called back at the end of the third week and a staff member informed me that my car would be ready for pickup the next day (Friday), and I told her that I would not be able to pick up on Friday, but I would be by at opening in Saturday morning- she said that worked and I'd receive a confirmation call Friday once it was finalized. The next day, I received no calls and waited all day for communication, not wanting to bother them if they were busy and making call backs at the end of the day. Come 5:30 though (with them closing at 6) I decided to call myself to get that final confirmation. I called the body shop 3 times with no answer, then the collision department 2 times with no answer. Eventually I called the service department and asked them to get me in touch with someone at the collision center directly since they were not able to pull my details, and after two attempts was finally able to get through to a woman in the rental department. She then transferred me to the front desk of body shop who ALSO said she could not give me any details of my car other than that it was not ready for pickup (as she did not have the keys and packet at the front) and the estimators were all gone for the day- at this point it was 550. She informed me that no managers or estimators would be available the following day (Saturday) to assist me with checking on my vehicle as only the front desk would be present and they do not have file access. At this point, it had been over 3 weeks since dropping off my vehicle and I needed a car for the following day as I couldn't use my husband's to get to work. The clerk rushed me off the phone after delivering that information before I could ask that I finally cash in on the rental I was promised, and when I tried calling back immediately to ask them to have a car available for pickup the next morning, I could not get through as they had closed. The next morning, I called directly at opening asking if I could come in and pick up the rental I had available on my account. The front desk clerk told me that I could not have a rental as the rental department was not available on Saturdays and they could only provide rentals to individuals that 'had arranged pickup prior'. And the final kicker was that when I went to pick up my car Monday morning, I noticed my windshield state inspection stickers had been ripped off and destroyed and left in my cupholder with an unattached EZ pass that had its Velcro attachment removed. I realized that my windshield was replaced (the small chip was no longer there and it was spotless), and they did not tell me. I told the estimator that they removed/destroyed my state inspection stickers, and he said he'd talk with his boss and see what they could do. Still no call 2 weeks later. 😅

They went above and beyond for me! Hopefully I won't need collision repair services again but I wouldn't hesitate to come back to loyalty if I ever do.

Went here to get a self pay quote on car repair and was floored when they gave me an estimate for almost $6,000 for a simple door dent. Decided to go through my insurance company and their estimate for the entire repair was $1,400. Needless to say I will NOT use this shop for the current or any future repairs. Also found the front counter lady to rather unfriendly and snippy.

I must express my disappointment with the overall experience I had with them. Despite waiting patiently for over a month for my 9:15 am appointment, unforeseen circumstances led me to arrive at 9:25 am. Having worked a night shift to ensure I had the day off for this appointment, I was disheartened to find out that I would need to reschedule. The receptionist explained the policy of allowing only a 15-minute window for appointments, and while I acknowledged my tardiness, I demonstrated that I fell within this timeframe. Unfortunately, she seemed resolute in her decision. In an effort to seek a fair resolution, she asked the mechanic for their perspective, and it was determined that they only allow 1-2 minute delays (changed from the 15 minutes they had told me earlier). As a physician who comprehends the complexities of scheduling and the occasional need for flexibility in patient appointments, I found this experience particularly disheartening. Despite my understanding, I felt a lack of empathy in this situation. It is worth noting that this collision center is the sole Toyota certified facility under State Farm, making it the only choice for me. In the spirit of constructive feedback, I hope that the center could consider a more understanding approach, especially when the delay is minimal and extenuating circumstances are taken into account. My next appointment is another month out.

Went here twice for my auto accidents that were not my fault 😂 Glad they fixed my car like new. Staff is completely friendly! Shout out to Alexandra and Lori!!

Car Left In Wrong Spot By Tow Company. No Body Damage. Oil Hose Broken On A Used Car We.Had <30Days. This Is the 8th Car We've Purchased In The Last 10 Years, So We're Hopeful They'll Get It Right🤞🏽 My Daughter's Kia Has Been There At Loyalty A Week...Still No Call To See What's Up With The Car Being Towed Across The Lot. Warranty Repairs or What? Collision Staff Was Great Trying To Resolve The Issue Though👍🏼

Very good customer service

I have been a dedicated customer of priority now Loyalty for over 6 years having purchased 2 brand new vehicles from them and always ensuring that I service both of my vehicles through Loyalty service. So a few days ago I got into a vehicle accident and my first instinct was to schedule the repairs for my vehicle through the collision department. My whole experience trying to schedule a prompt repair was riddled with the scheduling person dodging my phone calls and the receptionist stating that the girl was on lunch I attempted to get in touch again around 2 pm and was told she was still in lunch. The manager stated they are booked until the middle of May and spoke to me in a condescending way. Not the professional experience that I have been used too from Loyalty.

I'll get back to you when I pick up my car once it's been worked on

Amazing service! Got my bumper repaired and repainted very quick and they kept me informed during the entire process. Biggest issue was dealing with insurance as usual but not their fault.

They’ve had my truck for months with no progres

I had my Ford Focus worked on at the Chester location last month. The ladies at the front desk, Shelby and Kaelynn, have great customer service skills! They were friendly and always ready to help with any questions I had. Alex, the Customer Service Rep, was very informative when she provided me with the updates. I would definitely choose Loyalty Collision over any other body shop in the area!

They did a good job on my repair. I did have to call to get updates, was not super clear when the job would be finished. Great people working there though.

Took it in for a dent repair the loyalty Toyota service center put in my front fender took 10 days for some reason they called Friday said the car ready. picked it up Saturday walk out to all you can see is orange and green marks All over the hood and and bumper and what looks like black over spray on the Driver side A- pillar told the lady behind the desk she said oh the Detailer must of missed that the detailer must be blind then. then she comes out with a can of glass cleaner and rag and starts whipping the marks then I Thought about it in what world are you supposed to clean paint with glass cleaner 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

🫥

Very helpful, good service.

Very professional, I would definitely recommend.

Amazing customer service